About This Project
This IT Support Knowledge Base was built and hosted on AWS EC2 using Ubuntu Linux,
Apache Web Server, HTTPS, and SSH administration. The purpose of this project is to
demonstrate desktop support troubleshooting skills and technical documentation.
Skills Demonstrated
AWS EC2
Linux
Apache
Networking
Desktop Support
Troubleshooting
🖨 Printer Not Working
Checks
- Verify the printer is powered on.
- Check USB or network connection.
- Ensure the printer is set as default.
- Check for paper jams.
- Restart printer and computer.
Quick Fix
Open Devices and Printers → Right Click Printer → Troubleshoot.
📧 Outlook Troubleshooting
- Check internet connectivity.
- Verify mailbox storage is not full.
- Restart Outlook application.
- Disable unnecessary add-ins.
- Repair Office installation if Outlook crashes.
Useful Commands
outlook.exe /safe
🔒 VPN Troubleshooting
- Verify internet access.
- Check VPN credentials.
- Disconnect and reconnect.
- Restart VPN service.
- Confirm VPN server availability.
🔑 Windows Login Problems
- Verify username and password.
- Check Caps Lock status.
- Try password reset.
- Verify network connectivity.
- Check account lockout status.
🌐 Network Connectivity Fixes
Commands
- ipconfig /all
- ping google.com
- tracert google.com
- nslookup google.com
Common Steps
- Restart router.
- Disable and enable adapter.
- Flush DNS cache.
- Reconnect network cable.
- Check Wi-Fi signal strength.
About the Author
IT Support Enthusiast with experience in customer service platforms,
CRM systems, troubleshooting, and technical support. This website is
hosted on AWS EC2 as a portfolio project to demonstrate practical IT skills.